Return Policy

🛡️ Defective Product Return Policy - Shade Design Gallery

This Return Policy applies to all window treatments purchased from Shade Design Gallery. Due to the custom, bespoke, and made-to-order nature of our exclusive products, we do not accept returns or exchanges for reasons other than a verifiable, material manufacturing defect.

1. Final Sale Policy

All sales are considered final upon order confirmation and commencement of production. We dedicate careful attention to every detail of your order. Therefore, we require customers to thoroughly review and verify all measurements, fabric selections, colors, and product specifications before authorizing the order, as Shade Design Gallery does not offer refunds, returns, or exchanges for:

Customer errors in measurement or specification.
Subjective dissatisfaction with the aesthetic elements (color, fabric, style) after installation.
Damage resulting from improper installation, misuse, accidents, or neglect.
Minor product variations that fall within acceptable industry standards and tolerances.

2. Defective Product Returns Only

Shade Design Gallery is committed to delivering products of the highest quality and craftsmanship. A product is considered defective if it exhibits a substantial, verifiable flaw in its manufacturing, construction, or operation that prevents it from functioning as specified or significantly detracts from its intended appearance, assuming proper handling and installation.

A. Reporting a Defect

Time Limit: You must formally notify Shade Design Gallery of any alleged defect within seven (7) calendar days of receiving your product.
Contact Method: All defect reports must be submitted in writing via email to [Your Email Address] or through our designated online contact portal.
Required Documentation: Your report must include:
- Your original Order Number.
- A comprehensive, detailed description of the alleged defect.
- Clear photographic or video evidence effectively illustrating the defect.

B. Defect Verification Process

Upon receiving your formal report, Shade Design Gallery will meticulously review the documentation provided.
If further investigation is required, we may request the return of the product for a full inspection at our facility, or we may dispatch a specialist to perform an on-site inspection.
The definitive determination of whether a product constitutes a verified defect rests solely with Shade Design Gallery.

3. Resolution for Verified Defects

If Shade Design Gallery verifies that the product is indeed defective, the following resolution options will be applied, ensuring the integrity of your order, and determined at our sole discretion:

Resolution

Description

Repair

Our primary action will be to expertly repair the defective component or product to restore it to new, fully functional condition.

Replacement

If the product cannot be repaired, we will replace the defective item with an identical product based on the original order specifications.

Refund

A full refund will only be issued in the rare event that the defective product cannot be reasonably repaired or replaced (e.g., due to discontinued material availability).

Note: The resolution process (repair or replacement) may take approximately 4-8 weeks due to the specialized, custom manufacturing required.

4. Shipping and Handling

Shipping Costs: If a defect is verified, Shade Design Gallery will cover the reasonable costs associated with returning the defective product and shipping the repaired or replacement item back to you.
Packaging: The customer is responsible for ensuring the product is securely and adequately packaged for return transit to prevent any subsequent damage. Damage incurred during return shipping due to insufficient packaging will not be covered under this policy.

📞 Contact Information

If you believe your custom product from Shade Design Gallery is defective, please contact us immediately:

Email: [shadedesigngallery@gmail.com]
Phone: [509) 599-7034]